FAQ

The best way to contact us is via email. You can contact our friendly customer services team at sale@lipastick.com. Our team will be available 9 am – 6 pm, Monday – Friday. We strive to respond within 12 hours, considering different time zones.

We are an online retailer with production in Ukraine, Dnipro. We use partners' warehouses in Europe and the USA. Visit the About Us and Brand Story pages to find out more.

Measure the Height: Use the tape measure to determine the height of the wall from floor to ceiling. Measure at various points along the wall as ceilings might not always be perfectly level.

Measure the Width: Measure the width of the wall from corner to corner.

Calculate Square Footage: To determine the square footage needed for wallpaper, multiply the height by the width of the wall(s). If there are multiple walls, measure and calculate each wall's square footage separately.

Consider Pattern Matching: If your wallpaper has a pattern that needs to be matched, you might need extra wallpaper to ensure the patterns align correctly. Check the instructions for pattern repeat information.

Account for Wastage: It's recommended to order a bit more than your exact measurements to account for errors, cutting waste, and future repairs. Adding 10% to 15% to your total square footage can ensure you have enough.

If you're unsure about measurements or pattern matching, contact us.

You will receive your wallpaper in the dimensions you specified when placing your order. The canvas will be divided into convenient strips.

Yes, our wallpaper is custom printed using large format printing technology at the time of order. Each order is meticulously processed to meet our customers' specifications. Your wallpaper will arrive neatly packed and precut into rolls, tailored to your measurements and design preferences for convenient delivery and hassle-free application.

If you're interested in a custom wallpaper or mural, contact us via email at sale@lipastick.com. We will guide you through the process and provide more information about the options available for creating a personalized design for your space.

Yes we offer samples on all wallpapers. Samples are typically 39,3 x 7,8 inches.

Non-woven wallpaper is a type of wallpaper made from a blend of natural and synthetic fibers. Unlike traditional paper-based wallpapers, non-woven wallpaper is produced using a mix of cellulose and synthetic materials like polyester and nylon.

Peel and stick wallpaper, also known as self-adhesive or removable wallpaper, is a type of wallpaper that simplifies the installation process. Unlike traditional wallpapers that require paste or adhesive, peel and stick wallpaper comes with a pre-applied adhesive backing that allows it to stick to surfaces without the need for additional glue.

Choosing between non-woven and peel-and-stick wallpaper depends on your preferences, the intended use, and the specific characteristics of each material.

Here's a comparison to help you decide:

Non-Woven Wallpaper:
Durability: Non-woven wallpaper is known for its durability. It's resistant to tearing, making it a good choice for long-term use. Installation: Requires paste or adhesive applied to the wall. It's a bit more involved in installation compared to peel-and-stick. Removability: Typically removes in full sheets without leaving residue, making it suitable for long-term applications. Suitable Surfaces: Works best on smooth surfaces and might not adhere well to textured walls.

Peel-and-Stick Wallpaper:
Ease of Application: Very easy to install - simply peel off the backing and stick it onto the wall. No additional adhesive is required. Removability: Designed for easy removal without damaging the wall or leaving residue behind. Ideal for temporary applications or renters. Versatility: Offers a wide range of designs and is great for quickly updating a space or experimenting with different looks.

Considerations:
Longevity: Non-woven wallpaper tends to be more durable for long-term use. Purpose: If you seek a temporary or easily changeable solution, peel-and-stick might be preferable.

Ultimately, the choice between non-woven and peel-and-stick wallpaper comes down to your specific needs, the intended use, and the ease of installation or removal you're looking for in your space. Both materials offer advantages, so considering your priorities will guide you toward the best option for your situation.

Peel-and-Stick Wallpaper: Gentle cleaning with a damp cloth is usually acceptable, but excessive moisture might affect the adhesive backing, potentially causing the wallpaper to loosen or lose its stickiness.

Non-Woven Wallpaper: Non-woven wallpaper is more durable and can often withstand light washing or cleaning with a damp cloth. It's important to avoid harsh chemicals or abrasive scrubbing that might damage the surface or remove the print or texture.

For both types of wallpaper:

Avoid Excessive Moisture: Limit the amount of water or moisture during cleaning to prevent damage or loosening of the wallpaper.

Test in an Inconspicuous Area: Before cleaning a large area, test the cleaning method in a small, inconspicuous spot to ensure it doesn't damage or affect the wallpaper.

The surface of our peel-and-stick range of wallpapers is matt. No-woven options have semi-matte with a structural sand finish

All materials that we use are completely safe for human and pet health.

Ensure the surface is clean and dry. Carefully peel the decal from its backing and apply it slowly, smoothing out any air bubbles with a flat tool as you go.

Most smooth and non-porous surfaces work well, such as painted walls, glass, metal, and smooth wood. Textured or heavily porous surfaces might not provide ideal adhesion.

Yes, our wall decals are designed to be removable without causing damage to the wall's surface when removed correctly.

Wall decals are not reusable once removed. Their adhesive properties might diminish after removal.

Yes, consider our Ocean wall decals to create a funny atmosphere at the bathroom.

Our wall decals are available in various sizes to accommodate different spaces and preferences.

It's advisable to wait for the paint to cure completely before applying decals to avoid adhesion issues.

Both non-woven and peel-and-stick wallpapers are versatile and can be applied to various surfaces, but they might perform differently based on the surface texture and condition.

Suitable Surfaces for Non-Woven Wallpaper:

Smooth Walls: Non-woven wallpapers adhere well to smooth and even walls, providing a good surface for installation. They're designed to cover imperfections to some extent.

Painted Walls: Painted walls are suitable for non-woven wallpapers. Ensure the paint is fully cured and has no peeling or flaking.

Drywall or Plaster: These surfaces work well as long as they are smooth, clean, and properly primed.

Suitable Surfaces for Peel-and-Stick Wallpaper:

Smooth and Clean Surfaces: Peel-and-stick wallpapers are most effective on clean, smooth, and non-porous surfaces. These include painted walls, glass, metal, smooth wood, and furniture.

Tile or Cabinets: They can also be applied to tiles or cabinets, provided the surface is smooth and properly cleaned beforehand.

Surfaces to Avoid:

Textured Walls: Both types of wallpaper might not adhere well to heavily textured walls. The texture can interfere with the adhesion, leading to difficulties during installation and potentially affecting the wallpaper's longevity.

Uneven or Damaged Surfaces: Surfaces with extensive damage, cracks, or unevenness might not provide a suitable base for either type of wallpaper.

Before applying either non-woven or peel-and-stick wallpaper, ensure that the surface is clean, dry, and free from dust or debris. Properly preparing the surface according to the manufacturer's instructions can significantly impact the wallpaper's adhesion and overall performance.

Currently, we do not provide installation services. However, we offer detailed instructions and tips for easy DIY installation.

It's not advisable to install new wallpaper over existing wallpaper. The tension created by the new layer can weaken the original bond, leading to potential issues like the original paper coming off the wall or significant bubbling.

Wallpaper needs to be allowed to dry naturally in a well ventilated environment. In areas of high temperature, the drying process may speed up causing the wallpaper to shrink leaving the dreaded gaps in between strips.

Preparing your walls before applying wallpaper is crucial for a successful and long-lasting installation.

Here's why it's important:

Smooth Surface: Properly prepped walls ensure a smooth surface for wallpaper application, preventing bumps or uneven areas that could affect the wallpaper's appearance.

Adhesion: Cleaning and priming the walls help the wallpaper adhere properly, reducing the risk of peeling or lifting after installation.

Durability: Well-prepped walls contribute to the wallpaper's durability, preventing premature damage or wear that could occur due to an unsuitable surface.

Removal Ease: Prepping the walls can make wallpaper removal easier in the future, preventing damage to the wall surface during removal.

Appearance: Properly prepped walls create an ideal canvas for showcasing the wallpaper's design, ensuring it looks its best without imperfections from the wall beneath.

Longevity: Wall preparation helps ensure that the wallpaper maintains its integrity over time, contributing to its longevity and preventing issues like bubbling or peeling.

In essence, proper wall preparation is the foundation for a successful wallpaper installation, contributing to the overall quality and longevity of the wallpaper's appearance on your walls.

When hanging wallpaper it is so important to use a high-quality wallpaper paste or adhesive. For no-woven wallpaper, we recommend to use either a heavy duty clear wallpaper paste or premixed vinyl adhesive.

Our wall coverings are generally printed using water-based inks. To ensure that the colours remain ‘fast’ after printing, a binding solution is added to the inks. Rubbing hard or using cleaning fluids will compromise the binding solution and cause the colour to come off. It is also recommended that any excess paste on the surface of the paper is removed immediately using a damp sponge. Again, the integrity of the binding solution will be compromised if excess paste is allowed to remain on the printed surface for longer than 5 minutes. Darker colours have more propensity to come off than lighter colours and therefore require extra care.

Bubbling or creasing on the wall after hanging wallpaper can occur due to various reasons:

Improper Surface Preparation: Inadequate wall preparation, such as not removing debris, dust, or existing wallpaper properly, can create an uneven surface that affects the wallpaper's adhesion.

Incorrect Paste Application: Uneven application of wallpaper paste or adhesive can lead to air pockets or insufficient bonding, causing bubbles or creases.

Stretching or Overhandling: Pulling or stretching the wallpaper excessively during installation can distort the material, leading to wrinkles or bubbles.

Expansion and Contraction: Changes in temperature or humidity can cause certain types of wallpaper, especially those made of natural materials, to expand or contract, resulting in bubbles.

Air Trapped Behind Wallpaper: Air trapped behind the wallpaper during installation, especially in larger sheets, might not be properly smoothed out, leading to bubbles or creases.

To prevent bubbling or creasing:

• Ensure thorough surface preparation.
• Apply wallpaper paste or adhesive evenly and according to the manufacturer's instructions.
• Avoid overstretching or mishandling the wallpaper during installation.
• Smooth out the wallpaper carefully during application to remove trapped air.
• If bubbles or creases appear after installation, carefully try to smooth them out with a wallpaper smoother or sponge. If the issue persists, carefully lift the affected area, reapply the adhesive, and smooth it out again. If problems persist, consulting a professional installer might be necessary to rectify the issue without damaging the wallpaper.

Shrinkage or opening of joints between wallpaper drops, also known as "shrink back," can occur due to several factors:

Improper Sizing: Sizing refers to the process of applying a primer or sealer to the wall before hanging wallpaper. If the wall isn't properly sized or if the sizing is uneven, it can cause unequal absorption of moisture from the wallpaper paste, resulting in shrinkage.

Humidity Changes: Changes in humidity levels during or after installation can affect wallpaper, causing it to expand or contract, leading to gaps between drops.

Overlapping or Double Cutting: Improperly overlapping or double-cutting wallpaper drops can result in uneven seams that are prone to shrinkage.

To minimize shrinkback:

• Follow the manufacturer's instructions for the specific adhesive, drying times, and wall preparation.
• Ensure proper sizing of the wall surface before hanging wallpaper.
• Allow adequate drying time for the adhesive before hanging the wallpaper.
• Avoid excessive stretching or pulling when hanging the wallpaper to maintain even tension.
• If shrinkback occurs after installation, carefully reposition the wallpaper to minimize gaps and apply additional adhesive if needed. It's essential to follow proper installation techniques and address any issues promptly to ensure a smooth and lasting wallpaper application.

Non-woven wallpapers often dry relatively quickly due to their breathable nature. They typically dry within 24 hours. It's essential to allow sufficient drying time before any additional handling or adjustments to the wallpaper. Avoid exposing freshly hung wallpaper to excessive moisture or humidity during the drying process to ensure proper adhesion and a smooth finish.

Lifting wallpaper edges can be frustrating, but there are steps you can take to prevent this issue:

Proper Adhesive Application: Ensure the edges and corners receive adequate adhesive during installation. Apply the paste evenly, especially to the edges, to secure them firmly to the wall.

Smooth Application: Use a wallpaper smoother or a clean, dry cloth to smooth the wallpaper during installation, paying particular attention to the edges and corners. This helps remove air bubbles and ensures proper adhesion.

Seam Roller: After smoothing the wallpaper, use a seam roller along the edges to firmly press them against the wall. This helps activate the adhesive and creates a strong bond.

Allow Proper Drying Time: Ensure the wallpaper adhesive has sufficient time to dry completely according to the manufacturer's recommendations. Rushing the drying process can lead to lifting edges.

Reapply Adhesive: If edges start lifting after initial installation, carefully lift the edges and reapply a small amount of adhesive using a small brush. Smooth the edges down firmly and allow them to dry completely.

Use a Seam Adhesive: Consider using a specialized seam adhesive designed for wallpaper edges. Apply a thin layer along the edges to reinforce adhesion.

Humidity Control: Excessive humidity or moisture in the room can weaken adhesive properties. Maintain a stable humidity level in the room to prevent edges from lifting. Temperature Consideration: Extremes in temperature can affect adhesion. Avoid hanging wallpaper in areas prone to temperature fluctuations.

Primer or Wall Sizing: Applying a primer or wall sizing before hanging wallpaper can help create a better surface for adhesion, especially along edges and corners.

Both peel-and-stick and non-woven wallpapers are designed to be removable without causing damage to the wall when removed correctly.

Peel-and-Stick Wallpaper: Peel-and-stick wallpapers are explicitly designed for easy removal. When pulled slowly and carefully, they should come off cleanly without leaving residue or damaging the wall's surface. However, improper removal or aggressively pulling the wallpaper might cause damage, especially if the wall was not properly prepared before installation.

Non-Woven Wallpaper: Non-woven wallpapers are also removable without causing damage. They typically come off in full sheets without leaving residue, making them suitable for temporary or long-term use without harming the walls.

Tips for Removing Wallpaper Without Damage:

Test in a Small Area: Before removing the entire wallpaper, test a small, inconspicuous area to ensure the removal process won't damage the wall.

Start Slowly: Begin at a corner or edge and peel the wallpaper gently. Applying heat from a hairdryer or a wallpaper steamer can sometimes help loosen the adhesive and make removal easier.

Use Water or Solutions: For non-peel-and-stick wallpapers, applying a wallpaper removal solution or warm, soapy water to the wallpaper surface can help loosen the adhesive for easier removal.

Be Patient: Take your time during removal to avoid damaging the wall surface. Rushing or pulling too forcefully might cause damage.

The paste must be applied only to the wall.

To wallpaper efficiently and effectively, you'll need several tools to ensure a smooth and successful installation.

Here's a list of essential tools:

Wallpaper Smoother: Helps remove air bubbles and smooth out wallpaper during installation, ensuring proper adhesion.

Wallpaper Brush or Paste Brush: Used for applying wallpaper paste or adhesive to the wall or back of the wallpaper evenly.

Utility Knife or Snap-Off Blade Knife: For cutting wallpaper cleanly and accurately, trimming excess wallpaper along edges, corners, and ceilings.

Seam Roller: Helps firmly press down seams and edges for a secure bond between wallpaper strips.

Level or Plumb Line: Helps ensure that the first strip of wallpaper is hung straight and aligned vertically.

Pasting Table or Work Surface: A clean and flat surface for measuring, and cutting the wallpaper.

Bucket and Sponge: Used for cleaning walls before wallpapering and wiping off excess adhesive during installation.

Measuring Tape: Essential for accurately measuring the wall and wallpaper strips to ensure proper cutting and fitting.

Step Ladder: For reaching higher sections of the wall safely during installation.

Wallpaper Scissors: Sharp scissors designed for cutting wallpaper, especially for intricate or detailed cuts.

Wallpaper Steamer (Optional): Helps remove old wallpaper by softening the adhesive for easier removal.

Primer or Wall Sizing (Optional): Preparing the wall surface before wallpapering for better adhesion and easier removal in the future.

These tools will make the wallpapering process more efficient and help achieve a professional-looking finish. Always follow manufacturer instructions and safety guidelines when using these tools.

You can follow the status of your order by its tracking number. We sent the tracking number to the e-mail that you specified in the order. Please check your spam folder if you don't see our messages or contact us at sale@lipastick.com

Once your order is placed on our website, typically, it's processed and dispatched within 2-3 days. Subsequently, you'll receive an email containing a tracking number to monitor your order status. Please consider the carrier's estimated delivery time. Reach out to us at sale@lipastick.com to resolve any issues with your order.

We offer worldwide shipping. Welcome your order to any country.

Credit card You can pay for your order by entering your card details on our website. All online transactions are carried out through a secure internet connection and encrypted during processing, we do not store your card details. For more information visit our privacy policy.

PayPal You can pay for the order using the PayPal payment system directly in the cart or from the product listing.

No, payment on delivery is currently not available.

The promo code is entered in the shopping cart at checkout.

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At checkout, only one promo code can be utilized.

Items must be in new condition and original packaging.

Customers bear return shipping costs and any shipping costs for exchanged items.

If the items you purchase from us are found to be defective, such as printing errors, pattern mismatches, or a different pattern than the one you ordered, or if the parcel is incomplete, kindly reach out to us via email at sale@lipastick.com

Please provide a detailed description of the issue along with a photo of the identified defect.

We will promptly arrange for the re-dispatch of the items (with transport costs covered by us). It's crucial to conduct this verification of the wallpaper (stickers) immediately upon receiving the parcel and BEFORE applying the wallpaper or stickers to the wall. We will be in contact with you to ensure a satisfactory resolution.

WE EMPHASIZE that in the event of any errors, it is imperative NOT to proceed with the application of the wallpaper or stickers, as filing a complaint WILL NOT BE POSSIBLE after application. Your cooperation in this regard is greatly appreciated.

Contact us via email sale@lipastick.com

There's been a technical issue. Kindly email us for confirmation of your order from our manager - sale@lipastick.com.

Modifications or cancellations to your order are possible until it's sent for printing, typically within a few hours of purchase. Contact our mail manager promptly if changes are needed or if there's an error in your order - sale@lipastick.com.

Notifications regarding changes in your order's status are sent to the email provided during purchase.

If you don't receive these emails, please check your spam folder. For any inquiries, feel free to email our manager.